Spirit of service concept

● We have the industry's most effective customer service team Our service philosophy is ! :
● We affirm the "sincere and efficient , to let customers moving ! " Service , when you buy the Spirit of products, we will provide you with the full service , you will not have any worries.
● We firmly believe that " the credibility of the first to buy , after selling products " service thinking , therefore , certification will become our habit, we will in every possible way , dutifully to help you out .
● We believe in " customer first " service concept , nuances see the spirit , will accompany you in all aspects of our services to best meet your needs.
● We uphold the spirit of service is - the product has a price , the service is priceless !

Spirit of service range

From the date of the company's products from the factory , the right quality of the product itself , one year warranty, within three months or return / exchange . Products beyond one year to provide services under the specific circumstances .
1 free warranty product quality problems or challenges change approach ( with pictures or business staff to provide on-site verification ) : up parts, repair ; reasons or due to transport damage during handling products , ( refer to the customer specified delivery location ) Division I offer free services , if the customer such as construction or handling caused , our company will pay (pay ) services , receive only basic materials and processing costs.
(2) product quality problems return range: a single stand-alone product quality problems arise artifacts need to fill more than half of the pieces in a single stand-alone product or can not be solved in additional documents .

Customer service processes

Company salespeople selling products should be warm, civilized hospitality , and actively cooperate with the company to do product promotion and after-sales service announcements . Meanwhile salesperson and sales receipt process, and product quality problems found in all types of transportation, handling process is damaged, should fill out the " customer complaint handling tracking proposal form" of each of the elements . The completed delivery and our customer service will organize .
1 . " Customer complaints / single proposal " content
Content ( product certification and product images send email questions ( company name , relevant contact person , telephone number, date filled documents , product type, quantity , batch number , the Packers , quality number, the product described in the complaint E-mail) to our Customer Service Department personnel , and an indication of additional documents , returns and if your company does not issue a standard text for a feedback form , our company will not be accepted. reflected in the table must fill out each of the elements , otherwise, we will be deemed inadmissible complaints inaccurate .
2 aftermarket products Process
- > Product quality problems
- > To judge the quality of the initial cause of the problem
- > 36 hours after-sales and maintenance technicians on-site investigation
- > Customers fill out the " customer complaint handling tracking proposal form"
- > Fax Customer Service Department and confirmed
- > Customer service department to track additional documents , return ( customers provide pictures ) additional documents released to customers
- > Client personnel to fill in the application form by the company batch Depot confirmed
- > Product to the factory by the company's quality management department identification and handling solutions
- > Biography Client acknowledges and returns , financial work -related treatment

Spirit of service outlets

There are seven nationwide service network , set the person responsible for the region can be covered are as follows:
1 , Southern China ( including Guangdong , Guangxi, Hainan, Fujian ) ;
2 , East China ( including Jiangsu, Zhejiang, Anhui, Shanghai ) ;
3, the central region ( including Hubei, Hunan, Jiangxi ) ;
4 , Northwest Territories ( including Shaanxi , Ningxia, Qinghai, Gansu ) ;
5 , Southwest China ( including Sichuan , Chongqing, Yunnan ) ;
6 , Northeast ( including Jilin, Liaoning, Heilongjiang )
7 , North China ( including Beijing , Tianjin, Henan, Hebei, Shanxi )

Service Center Contact: